POSITION SUMMARY: GUEST SERVICES COORDINATOR 

The Shreveport Aquarium's mission is to educate, inspire, and entertain guests while promoting community sustainability. The Guest Services Manager plays a vital role in creating the best possible 6-star service for all the guests that visit the aquarium.

 

JOB DUTIES AND RESPONSIBILITIES:

• STAFF DEVELOPMENT:

  • Assist the operations manager with interviewing, Onboarding, Training and Coaching Edutainment Staff. Creating Bi-Monthly Staff Development Days. Creating Bi-Monthly Staff Appreciation Days. Providing feedback and performance reviews for Edutainment Staff. Maintaining Staff Recognition and Incentive Programs. Make sure all opening/closing checklists are complete before opening the facility to guests and at the end of daily operating hours. Ensure staff compliance with training and health and safety standards. Upholding Aquarium policies among guests and employees. Ensure team are communicated with on key events, changes to procedures/collection/ etc. •Encouraging, inspiring, and celebrating the Edutainment staff and making sure they have the tools and knowledge necessary to not only succeed in their roles, but LOVE their jobs.

 

• FIELD TRIPS:

  • Manages and oversees the booking of field trips, and groups. Ensure that courtesy calls are given to booked field trips 48 hours in advance to their booking to confirm their booking. Coordination of food deliveries for fieldtrips with lunch option purchased. Responsible for going out into the community and speaking with school administrators about field trip offers at the aquarium. Ensure that staff are properly trained for field trips and work with the Edutainment Manager to ensure staff are scheduled adequately for field trips. Assist with ensuring all supplies are in stock for field trips. Assist with the development and execution of specialized field trips. Work with Marketing Director in the promotion of fieldtrips, such as providing content for monthly teacher newsletters and other tasks.

• MEMBERSHIPS:

  • Manage and oversee annual memberships for guests. Ensure that weekly maintenance is performed on memberships that need them. Reach out to those guests whose memberships are about to expire and see if they want to renew them.  Help with the planning and implementation of membership events.

• GUEST SERVICE:

  • Act as Manager on Duty 1 – 3 times or as needed. Ensure daily sales targets are met within each sales station. Ensure all areas of attraction are presented in the best way possible, always ensuring clean and tidy presentation (includes exterior of building and entire guest journey). Act as a role model for the attraction, ensuring enthusiasm in interactions with staff and guests. Resolve any guest incident or issues with 6-star service.

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REQUIREMENTS

• At least 2-year experience guest services experience

• Ability to pass a background check

• Willing to work flexible schedule including weekends, holidays and evenings

 

COMPENSATION

• Full time, hourly at $15-$18 an hour depending on experience level

• Medical, dental, vision plan 60/40

• Generous PTO plan starting at 10 days per year

• Free family of 4 membership

• 20% off gift shop and special programs

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To apply, send resume to office@shreveportaquarium.com

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