Question 1

What are your COVID-19 policies? Do we need to wear masks?

Accepted Answer

Masks are recommended but not required. The safety of our guests, staff and animals is our number one priority. Please stay home if you are feeling ill or have any symptoms associated with COVID-19.

Question 2

Do we have to purchase tickets in advance or can we get them at the door?

Accepted Answer

Purchasing ahead of time is definitely recommended, especially on weekends and holidays. We frequently sell out of time slots so guests walking up to purchase tickets could possibly be turned away. Buying online guarantees entry at that time. Save money by purchasing online. Online tickets prices are $15 for ages 13+ and $12 for ages 2-12. Tickets purchased at the door are $16 for ages 13+ and $13 for ages 2-12. Kids under 2 and members are free.

Question 3

I bought tickets online but I need to change my time or cancel. What do I do?

Accepted Answer

Regular day tickets will be honored for any time during normal hours for up to a year from purchase date, as long as that time slot is available. Please check our ticket purchase page to see if your new desired time slot has openings prior to coming in and then just bring in original tickets.   Alternatively you can apply for a refund for day tickets and then re-book tickets online for a new time. Refunds take up to 5 days to process depending on your financial institution.   There are no refunds for special event tickets.

Question 4

I am a member, do I need to schedule a time to visit? What if you are sold out?"

Accepted Answer

Members have many benefits and are welcome to visit us anytime during regular business hours without a reservation. Just come on down and receive priority entry, even if we are sold out!

Question 5

Do you offer any discounts?

Accepted Answer

Our prices are discounted when purchased online, save $1 per person by purchasing in advance. If you are looking for the best value, our annual passes can't be beat at just $40 for an individual and $120 for a family of four!    Group rates for 10 people or more are usually available Mon - Fri at $12 per person.   We do offer a discounted rate for military on Memorial Day and Veterans Day

Question 6

Can I purchase a gift card or gift a membership?

Accepted Answer

Yes! You can purchase a gift card or gift memberhip online. Visit our gift card page for more info. Gift cards are valid towards admission, annual passes, special event and retail purchases. Gift cards or memberships can be mailed or kept in will call to be redeemed in person with your email receipt.    You can also purchase a gift card in person for any amount at our front desk or gift shop.

Question 7

What animals can I expect to see while visiting?

Accepted Answer

Shreveport Aquarium is home to many different types of animals, about 300 different species and 1000 animals! You can expect to see sharks, sting rays, jellies, sea stars, eels, urchins, turtles, gators, crabs, anemones and sooo many fish!! Meet some of our animals here. We have many touch and feeding experiences available too!

Question 8

Are pets or service animals allowed?

Accepted Answer

Only service animals recognized by the Americans with Disabilities Act are permitted inside our facilty

Question 9

Is photography allowed?

Accepted Answer

Shreveport Aquarium is a beautiful backdrop for photographs and we do have a few policies in place for the privacy of our guests, and the safety of our guests and animals.  During regular business hours, no tripods, telephoto lenses, props or other photography equipment, with the exception of a camera, is allowed in the facility No commercial photography allowed during regular business hours No flash photography is allowed around our tanks Professional photoshoots are only allowed for guests who have booked an event at our facility. Please visit www.shreveportaquarium.com/events for information on hosting an event with us.

Question 10

Do you have seating throughout the aquarium?

Accepted Answer

Yes! There are seats at every other exhibit. You are always welcome to ask one of our staff members for a chair and we're happy to get one for you!

Question 11

Do you have wheelchairs or strollers available?

Accepted Answer

Our facility is wheelchair and stroller accessible, however we do not rent wheelchairs or strollers, or have them available for use.

Question 12

I work for a charity, can you make a donation?"

Accepted Answer

Due to the extremely large volume of requests, we are only able to consider donations to recognized local 501c3 non-profit organizations, once per calendar year. Donation requests must be made a minimum of ninety (90) days prior to your event. If approved you will receive email confirmation to come and pick up your doantion (four tickets). No phone calls or walk-ins, please.   To be considered, please fill out our donation request form.

Question 13

We are a church group, do we need to pay sales tax?"

Accepted Answer

Yes most nonprofits and other organizations still need to pay sales tax. The only groups who are exempt from paying LA sales taxes are government agencies and public schools in Louisiana with a R-1056 form. This form must be presented at checkin.    A Sales Tax Exemption certificate for purchases for resale is only for purchasing goods that are intended for resale and cannot be used in place of a R-1056 form.

FAQs