FAQs

Do we have to purchase tickets in advance or can we get them at the door?

Purchasing day tickets ahead of time is definitely recommended, especially on weekends and holidays. We frequently sell out of time slots so guests walking up to purchase tickets could possibly be turned away. Buying online guarantees entry at that time. Save $2 per ticket by purchasing online. Kids under 2 and members are free. Special event tickets always need to be purchased in advance.
What is your ticket refund or exchange policy?

Please visit our refund page for more info.
I am a member, do I need to schedule a time to visit? What if you are sold out?

Members have many benefits and are welcome to visit us anytime during regular business hours without a reservation. Just come on down and receive priority entry, even if we are sold out!
When are the busiest and the slowest times to visit?

The aquarium is busiest on weekends and during school holidays. We recommend purchasing tickets in advance during these times. For those with sensory concerns, we recommend coming to the attraction during the weekdays, excluding school holidays. This provides ample opportunity to experience all the benefits the attraction has to offer, without the noise of large crowds. Read about our accessibility initiatives
Where can we park?

The best place to park is the blue parking garage directly across the street. Parking is free. The garage closes and is locked at 6 pm. We also have a tiny lot with handicapped parking and limited regular parking by our Event Venue entrance (facing Bally's). This is often full though, so we recommend parking in the garage across the street. Bally's Casino parking garage is also open to the public and just one block north of us. No overnight parking is allowed in the garage or in our lot. Violators will be towed at their expense. We are not responsible for damage or loss.
Can we bring in food and drink?

For the safety of our animals, no outside food or drinks are allowed inside the facility. The aquarium has several water bottle filling stations and we encourage you to bring a refillable water bottle for your visit.
Can I purchase a gift card or gift a membership?

Yes! You can purchase a gift cards online. Visit our gift card page for more info. Gift cards are valid towards admission, annual pass memberships, special events and retail purchases. You can also purchase a gift card in person for any amount at our front desk or gift shop. During the holidays we offer gift boxes as well.
What animals can I expect to see while visiting?

Shreveport Aquarium is home to many different types of animals, about 300 different species and 1000 animals! You can expect to see sharks, sting rays, jellies, sea stars, eels, urchins, turtles, gators, crabs, anemones and sooo many fish!! Meet some of our animals here. We have many touch and feeding experiences available too!
Are pets or service animals allowed?

Only service animals recognized by the Americans with Disabilities Act are permitted inside our facility. Read about our accessibility initiatives
Do you offer any discounts?

Our day time regular admission door prices are discounted when purchased online, save $2 per person by purchasing in advance. If you are looking for the best value, our annual passes can't be beat starting at just $50. Group rates for 10 people or more are usually available Mon - Fri at $14.95 per person for regular day admission. Sorry no group rates on weekends or for special events Tickets for active and retired military and their families are $17.95 for regular day time admission at the door with military ID. Seniors over 65 tickets are $17.95 for regular day time admission at the door with ID. We do not accept EBT cards for admission. Some third-party websites have shared incorrect information. We are working to have it corrected.
Is photography allowed?

Shreveport Aquarium is a beautiful backdrop for photographs and we do have a few policies in place for the privacy of our guests, and the safety of our guests and animals. During regular business hours, no tripods, telephoto lenses, props or other photography equipment, with the exception of a camera, is allowed in the facility No commercial photography allowed during regular business hours No flash photography is allowed around our tanks Professional photoshoots are only allowed for guests who have booked a private event at our event venue. Please visit www.shreveportaquariumevents.com for information on hosting a private event with us.
Do you have seating throughout the aquarium?

Yes! There are seats at every other exhibit. You are always welcome to ask one of our staff members for a chair and we're happy to get one for you! Read about our accessibility initiatives
Do you have wheelchairs or strollers available?

Our facility is wheelchair and stroller accessible, however we do not rent wheelchairs or strollers, or have them available for use. Read about our accessibility initiatives
I work for a charity, can you make a donation?

Due to the extremely large volume of requests, we are only able to consider donations to recognized local 501c3 non-profit organizations, once per calendar year. Donation requests must be made a minimum of ninety (90) days prior to your event. If approved you will receive email confirmation to come and pick up your donation (four tickets). No phone calls or walk-ins, please. To be considered, please fill out our donation request form.
We are a non-profit group, do we need to pay sales tax?

Yes most nonprofits and other organizations still need to pay sales tax. The only groups who are exempt from paying LA sales taxes are government agencies and public schools in Louisiana with a R-1056 form. This form must be presented at checkin. A Sales Tax Exemption certificate for purchases for resale is only for purchasing goods that are intended for resale and cannot be used in place of a R-1056 form.