FAQs

The aquarium is busiest on weekends and during school holidays. We recommend purchasing tickets in advance during these times.

For those with sensory concerns, we recommend coming to the attraction during the weekdays, excluding school holidays. This provides ample opportunity to experience all the benefits the attraction has to offer, without the noise of large crowds. Read about our accessibility initiatives

The best place to park is the blue parking garage directly across the street. Parking is free. The garage closes and is locked at 6 pm.

We also have a tiny lot with handicapped parking and limited regular parking by our Event Venue entrance (facing Bally's). This is often full though, so we recommend parking in the garage across the street.

Bally's Casino parking garage is also open to the public and just one block north of us.

No overnight parking is allowed in the garage or in our lot. Violators will be towed at their expense. We are not responsible for damage or loss.

Our day time regular admission door prices are discounted when purchased online, save $2 per person by purchasing in advance. If you are looking for the best value, our annual passes can't be beat starting at just $50.

Group rates for 10 people or more are usually available Mon - Fri at $14.95 per person for regular day admission. Sorry no group rates on weekends or for special events

Tickets for active and retired military and their families are $17.95 for regular day time admission at the door with military ID.

Seniors over 65 tickets are $17.95 for regular day time admission at the door with ID.

We do not accept EBT cards for admission. Some third-party websites have shared incorrect information. We are working to have it corrected.

Shreveport Aquarium is a beautiful backdrop for photographs and we do have a few policies in place for the privacy of our guests, and the safety of our guests and animals.

During regular business hours, no tripods, telephoto lenses, props or other photography equipment, with the exception of a camera, is allowed in the facility
No commercial photography allowed during regular business hours
No flash photography is allowed around our tanks
Professional photoshoots are only allowed for guests who have booked a private event at our event venue. Please visit www.shreveportaquariumevents.com for information on hosting a private event with us.

Due to the extremely large volume of requests, we are only able to consider donations to recognized local 501c3 non-profit organizations, once per calendar year. Donation requests must be made a minimum of ninety (90) days prior to your event. If approved you will receive email confirmation to come and pick up your donation (four tickets). No phone calls or walk-ins, please.

To be considered, please fill out our donation request form.

Yes most nonprofits and other organizations still need to pay sales tax. The only groups who are exempt from paying LA sales taxes are government agencies and public schools in Louisiana with a R-1056 form. This form must be presented at checkin.

A Sales Tax Exemption certificate for purchases for resale is only for purchasing goods that are intended for resale and cannot be used in place of a R-1056 form.

Here are the answers to some of our most frequently asked questions

Do we have to purchase tickets in advance or can we get them at the door?

What is your ticket refund or exchange policy?

I am a member, do I need to schedule a time to visit? What if you are sold out?

When are the busiest and the slowest times to visit?

Where can we park?

Can we bring in food and drink?

Can I purchase a gift card or gift a membership?

What animals can I expect to see while visiting?

Are pets or service animals allowed?

Do you offer any discounts?

Is photography allowed?

Do you have seating throughout the aquarium?

Do you have wheelchairs or strollers available?

I work for a charity, can you make a donation?

We are a non-profit group, do we need to pay sales tax?