JOB TITLE

Admissions

STATUS

Part Time

 

JOB DESCRIPTION

ADMISSIONS

As the first Crew Members to greet our guests, this role requires great communication skills, high energy, enthusiasm, the ability to work through challenging situations, and being an overall team player. Position handles all aspects of guest-facing interactions including ticketing, booking, handling complaints and concerns, cancellations or changes, line management, and general inquiries while retaining a good attitude, being gracious, and sharing a smile. We also will need you to work a flexible schedule including weekends and some late evenings. If this sounds like a job you will enjoy and you are willing to go the extra mile for both guests and your fellow Crew Members, we would love to meet you.

 

Crew Member Responsibilities

  • Handle all aspects of product sales including placement of orders, refunds, or exchanges
  • Resolution-oriented when addressing customer complaints in person, via phone, email, mail, or social media courteously and kindly
  • Keep guest’s personal information private and confidential
  • Step up and help out when needed
  • Be a fount of information
  • Handle payment information and other pertinent information such as addresses

and phone numbers in a professional manner

  • Work with Operations Director to ensure excellent guest service delivered consistently
  • Willing to cross-train into other areas
  • Other duties as assigned

 

Crew Member Characteristics/Skills

  • Warm, friendly and engaging personality
  • Genuine love for people
  • Calm, collected, and focused demeanor during peak times during unforeseen challenges
  • Strong math skills
  • Team player
  • Patience, adaptability, and initiative
  • Persuasive
  • Stress manageability
  • High energy level
  • Integrity
  • Bilingual is a PLUS but NOT a MUST
  • Embracing of all cultures and people

 

Requirements

  • Willingness and ability to adhere to company employee guidelines (i.e. Planet Aqua Group – Shreveport Aquarium policies and guidelines)
  • Hospitality experience preferred but not necessary
  • Basic computer skills or willingness to learn
  • Must comply with background check
  • Willing to work flexible schedule including weekends, holidays, and late evenings
  • Must be 18 years of age or older

 

Compensation

Part-time Only (16-28 hours a week) $8.50-$10 based on position and experience with most starting at $8.50.

 

How to apply: All interested applicants must register for and attend Job Fair for initial consideration and to learn more about the Shreveport Aquarium. Applications will be available on-site. Please bring a resume, if you have one. Applications will be reviewed and those selected will be invited to attend a Group Interview at a specific time and location. Third round candidates will have individual interviews.